Senior Customer Success Manager - East

📋 Description

• Align with customer stakeholders in strategic enterprise accounts to ensure value delivery
• Orchestrate onboarding with Customer Success Engineer to ensure use cases delivered on time and
• Review account dashboards, metrics, and usage to determine customer health
• Identify issues and provide thought leadership in finding solutions to streamline processes through
• Conduct business reviews, align with priorities, drive automation roadmap, locate expansion
• Develop success plans and account plans, present outcomes to executive stakeholders including VP

🎯 Requirements

• 8+ years in technical account management, customer success, or post-sales role at technology company
• Experience with SaaS solutions for technical teams (cybersecurity, DevOps, IT)
• Ability to uncover problems, locate opportunities, translate technical needs to internal teams
• Knowledge of solving complex problems using internal resources and knowing when to engage leadership

🎁 Benefits

• Remote work with flexibility (must be based in EST)
• Opportunity to build customer advocacy and product feedback
• Part of a supportive and growth-oriented culture