Senior Customer Success Manager - East/Public Sector

📋 Description

• Own engagement strategies for enterprise, regulated, and public sector customers.
• Drive adoption, expansion, and retention across a portfolio.
• Collaborate with technical teams for onboarding and automation use cases.
• Monitor health metrics and align outcomes with customer objectives.
• Conduct business reviews and executive discussions to show value.
• Develop account plans with Sales, Product, and Leadership.

🎯 Requirements

• 8+ years in technical account mgmt, CS, or post-sales in tech
• 5+ years in public sector or regulated industries preferred
• Experience with SaaS for technical teams (cybersecurity, DevOps, IT)
• Translate technical needs into business solutions
• Build strategic success plans and exec-level presentations
• Collaborate across Sales, Product, Eng, PS, and CS

🎁 Benefits

• Competitive compensation with salary + commission
• Fully remote with ETZ flexibility
• Work with automation tech used by leading orgs
• Collaborative culture focused on growth and development
• Exposure to enterprise, regulated, and public sector envs
• Opportunity to influence product via customer feedback