Senior Customer Success Manager - East/Public Sector

📋 Description

• Align with executive stakeholders across enterprise/public sector to maximize onboarding value.
• Orchestrate onboarding with a Customer Success Engineer to deliver use cases on time.
• Review dashboards, metrics, logins, and use cases to assess health.
• Identify issues and propose automation-driven solutions with internal teams.
• Lead renewal planning and executive reviews to drive expansion.
• Build and present success plans to executives; translate needs to product.

🎯 Requirements

• 8+ years in technical account management, CS, or post-sales at a tech company.
• 5+ years with public sector, federal, or highly regulated industries.
• Experience with a SaaS solution for technical teams (cybersecurity, DevOps, IT).
• Proven ability to uncover problems, opportunities, and translate needs to teams.
• Ability to orchestrate internal resources and leadership to solve complex issues.

🎁 Benefits

• Remote role based in EST.
• Collaborative cross-team environment with CS, Sales, and Product.
• Equal employment opportunities and inclusive culture.
• Growth and learning opportunities.