Senior Customer Success Manager, EMEA

📋 Description

• Own the full customer lifecycle for Wayfinder accounts across EMEA, from onboarding and fleet
• Own commercial outcomes for your portfolio: measured fuel and cost savings per voyage, adoption
• Conduct regular performance reviews with owners, operators, and charterers, evidencing delivered
• Manage portfolio health, identifying risk early and resolving it with urgency across both shoreside
• Lead renewal and expansion conversations in partnership with the EMEA sales team.
• Act as the voice of the customer, synthesizing feedback into a clear input to product roadmap and

🎯 Requirements

• 6+ years in customer success, account management, or commercial roles in B2B SaaS or maritime
• Demonstrated ownership of an enterprise or mid-market portfolio, including renewal and expansion
• Credibility with a commercial maritime audience: comfortable with charter party terms, voyage
• Track record of converting product capability into evidenced financial outcomes for a customer, and
• Ability to operate autonomously, set your own priorities, and work across time zones in a
• Excellent communicator in English, across levels from Master and vessel crew to C-suite, and across