Senior Customer Success Manager, Enterprise

📋 Description

• Build proactive account and renewal plans, identify risk early, and focus high-touch engagement
• Own retention strategy, pricing and contracting coordination, executive relationships, and risk
• Build multithreaded relationships with benefits leaders, consultants, finance, clinical
• Use eligibility, enrollment, activation, engagement, outcomes, claims, billing, and ROI evidence to
• Secure the customer access and communication permissions needed to reach eligible members and
• Identify cross-functional breakdowns, engage the right partners across Sales, Growth Marketing

🎯 Requirements

• Significant experience personally owning complex enterprise customer or client relationships after
• Evidence of using quantitative customer-value data to make decisions and influence senior
• Strong executive communication and the judgment to navigate competing customer, consultant, and
• A record of identifying cross-functional breakdowns and engaging the right teams to execute a
• Comfort operating in a remote, fast-moving environment where priorities change and a process or

🎁 Benefits

• Employer health benefits, digital health, benefits navigation, wellbeing, PBM, or closely related
• Direct work with enrollment, utilization, claims, outcomes, ROI, billing, or member-engagement data.
• Experience managing complex portfolios through multiple renewal cycles and organizational change.