Senior Customer Success Manager, Enterprise

📋 Description

• Own renewals and expansions, including forecasting, managing, and hitting revenue targets
• Spot churn signals and build business cases for expansion
• Run cross-sell motions with Sales, including Klue's win-loss interview program
• Drive adoption and platform completeness, ensuring AI agents, integrations, and platform usage are
• Map customer outcomes and demonstrate ROI tied to Klue
• Multi-thread relationships across customer levels (economic buyers, champions, exec sponsors)

🎯 Requirements

• Track record in a CSM or commercial role with direct revenue accountability
• Ownership: ability to lead cross-functional account team without direct authority
• Customer-facing success building trust and credibility across customer organizations
• Commercial fluency with upsell conversations and contract dynamics
• Strong discovery skills to connect customer business goals to platform outcomes
• Change management instinct to build champions and drive adoption

🎁 Benefits

• High Performance Culture with career development and annual performance reviews
• Comprehensive health & dental coverage from Day 1, plus perks like Goodlife and Perkopolis
• Employee Stock Option Plan for full-time employees
• 'Take The Time You Need' vacation policy
• Top-tier tools including a Mac (or PC) and A+ tooling
• AI First environment