Senior Customer Success Manager, Enterprise - East

📋 Description

• Own post-sales engagement for Enterprise customers across onboarding and adoption.
• Partner with Solutions Architects, Technical Support, Product, Engineering, and Sales.
• Lead customer success planning and business value realization for rollouts.
• Advocate for customer needs across internal teams.
• Drive change management for large-scale rollouts and value delivery.
• Develop hands-on Chainguard knowledge and stay current on features.

🎯 Requirements

• 5+ years enterprise, customer-facing roles with tech and business teams.
• Domain knowledge: Supply Chain Security, DevSecOps, AppSec, containers, compliance.
• Strategic, proactive ownership of customer portfolio with high autonomy.
• Entrepreneurial mindset; builds new processes to serve customers.
• Commitment to continuous personal and professional development.
• High emotional intelligence and strong prioritization skills.

🎁 Benefits

• Flexible remote-first culture with team meetups and coworking stipend.
• Equity options with long exercise window and secondary offerings.
• 100% covered health, vision and dental for you and dependents.
• Flexible Time Off to recharge and reset.
• 18 weeks paid parental leave for birthing and 12 weeks for non-birthing.