Senior Customer Success Manager, Enterprise - West

📋 Description

• Lead post-sales engagements for Enterprise customers.
• Own onboarding, implement, and drive adoption.
• Collaborate with solutions architects, support, product, eng, and sales.
• Provide time-to-value through customer outcomes.
• Advocate for customer needs across internal teams.
• Develop product expertise and educate customers.

🎯 Requirements

• 5+ years in enterprise, customer-facing roles.
• Domain knowledge: Supply Chain Security, DevSecOps, AppSec.
• Own your customer portfolio with autonomy.
• Entrepreneurial mindset; builds new processes.
• High emotional intelligence and priority management.
• Strongly preferred: startup experience and cybersecurity passion.

🎁 Benefits

• Flexible remote-first culture with team meetups.
• Stock options with 10-year exercise window.
• 100% health, dental, vision coverage for you and dependents.
• Infinity flexible time off.
• 18 weeks paid parental leave (12 for non-birthing).
• Coworking stipend and bi-annual summits.