Senior Customer Success Manager, Enterprise - West

📋 Description

• Drive business success planning by partnering with customers, pre-sales, and post-sales teams to
• Provide thought leadership on change management for large, scaled rollouts.
• Support the full Business Value Realization cycle to ensure customers can demonstrate and prove
• Act as the voice of the customer within the organization, advocating for customer needs and
• Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to
• Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new

🎯 Requirements

• 5+ years experience in enterprise, customer facing roles collaborating with both technical and
• Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps
• Strategic and proactive role; take full ownership of customer portfolio and act with high autonomy.
• Entrepreneurial mindset - build entirely new process or practices to best serve customers.
• Strong commitment to continuous personal and professional development.
• Driven, high emotional intelligence, and strong priority management skills.

🎁 Benefits

• Flexible & Remote-First Culture - work remotely with team meetup opportunities, bi-annual
• Equity approach - receive stock options upon hire and promotion; participate in secondary offerings
• 100% Covered Health Insurance - health, vision, and dental premiums for you and your dependents.
• Infinite Flexible Time Off.
• 18 Weeks Paid Parental Leave for birthing parents and 12 weeks for non-birthing parents, with