Senior Customer Success Manager

📋 Description

• Mentor customers on implementation strategies and best practices.
• Onboard and drive adoption across customer environments.
• Build relationships with technical and business stakeholders.
• Translate technical solutions into business value (ROI, risk).
• Identify adoption gaps and opportunities; cross‑functional work.
• Voice of the customer to influence product roadmap; use Salesforce, Gainsight, data insights.

🎯 Requirements

• Strong communication with technical users and business stakeholders.
• Experience building, delivering, or supporting software in modern environments.
• Backgrounds in software eng., DevOps/DevSecOps, cloud, QA, security ops, or solutions architect.
• Broad knowledge of SDLC and tooling used by development orgs.
• Translate technical solutions into customer value and outcomes.
• Consultative mindset to influence and guide customers.
• Must reside in the United States and be authorized to work without sponsorship.

🎁 Benefits

• Parental leave
• Diversity and inclusion groups
• Flexible working practices
• Wellness days
• Paid Volunteer Time Off