Senior Customer Success Manager - Federal

📋 Description

• Post-sales primary contact for Federal customers; leads onboarding, implementation, and adoption.
• Collaborates with Solutions Architects, Tech Support, PM, Engineering and Sales.
• Owns day-to-day relationships; drives outcomes, adoption, and time-to-value.

🎯 Requirements

• 5+ years in Public Sector roles with cross-functional teams.
• Domain knowledge: Supply Chain Security, DevSecOps, AppSec, and compliance.
• Strategic, autonomous ownership of customer portfolio and executive escalation when needed.
• Entrepreneurial mindset; ability to design new processes to serve customers.
• Commitment to continuous personal and professional development.
• High emotional intelligence and strong priority management.

🎁 Benefits

• Flexible & Remote-First Culture with team meetups and coworking stipend.
• Equity: stock options and secondary offerings with 10 years to exercise.
• 100% covered health, vision and dental for you and dependents.
• ∞ Flexible Time Off to recharge and reset.
• 18 weeks paid parental leave (birthing) and 12 weeks for non-birthing parents.