Own customer success for financial services accounts and drive adoption of AlphaSense platform.
Coordinate with product, sales, and onboarding to ensure renewal and expansion opportunities.
Serve as a trusted advisor to enterprise clients, translating needs into product and content
Partner with cross-functional teams to reduce churn and maximize customer value.
Monitor health metrics and drive proactive outreach to customers at risk.

🎯 Requirements

5+ years in customer success, account management, or enterprise SaaS in financial services
Proven ability to manage high-value enterprise relationships
Strong communication and stakeholder management skills
Experience with CRM tools and data-driven success metrics
Ability to-operate in a fast-paced, globally distributed environment

🎁 Benefits

Equal opportunity employer
Comprehensive relocation and benefits programs where applicable

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