Senior Customer Success Manager - French & English Speaking

📋 Description

• Drive adoption, retention and satisfaction for assigned accounts.
• Analyze booking trends and pricing performance for clients.
• Build relationships with customers via a consultative approach.
• Train clients on revenue management to increase revenue.
• Monitor and report health and risk of assigned accounts.
• Secure annual renewals and explore expansion opportunities.

🎯 Requirements

• 3+ years in customer success
• Experience renewing subscriptions
• Fluent in English and French
• Proficient with software and data tools (Excel)
• Excellent verbal and written communication
• Experience training customers or giving presentations

🎁 Benefits

• Stock options
• Unlimited PTO
• Private health insurance