Senior Customer Success Manager - German speaker

📋 Description

• Drive post-go-live adoption and value realization for retention and growth
• Lead user enablement via product trainings
• Collaborate with Solutions Architects on project scope and tech needs
• Provide proactive ROI-focused recommendations to optimize Algolia
• Maximize adoption of product features to boost value
• Document ROI and track key account metrics

🎯 Requirements

• Fluency in English, French and German
• 2-3 years in customer success, account management, or SaaS project management
• Experience managing a portfolio of accounts for a highly technical product
• Strong ability to build relationships and communicate across all levels
• Ability to prioritize, drive decisions, and close on recommendations
• Experience delivering end-to-end customer engagements with satisfaction

🎁 Benefits

• Flexible remote or hybrid work options
• Global presence with offices in Paris, NYC, London, Sydney and Bucharest
• Autonomy, diversity and collaboration in a high-trust environment