Senior Customer Success Manager - German Speaking (Remote)

📋 Description

• Own a small book of n8n's largest, most strategic enterprise customers in the German-speaking
• Build an account strategy for each customer and a footprint across their organization, from IT and
• Own retention and expansion targets, driving renewals and growth (upsell/cross-sell) in partnership
• Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines
• Drive onboarding and enablement for technical and business audiences, unblocking implementation and
• Run a strong operating cadence (health checks, exec syncs, QBRs), using usage and health data to

🎯 Requirements

• Native German speaker with fluent business English, based in Europe (Germany ideal), willing to
• Senior Enterprise Customer Success experience: owned a small, strategic book of enterprise SaaS
• Revenue ownership: carried a retention and/or expansion target, know KPIs, track record of renewals
• Technical acumen: engage with IT/engineering stakeholders (APIs, integrations, auth basics
• DACH enterprise experience: worked with large German-speaking enterprises (e.g. automotive
• Commercial acumen and value mindset: translate product usage into measurable outcomes, ROI and

🎁 Benefits

• Competitive compensation
• Ownership – slice of n8n with equity
• Work/life balance – Europe: 30 days vacation, US: 20 vacation days, 8 sick days plus public holidays
• Health & wellness – Europe: local country norms, US: medical, dental, and vision coverage
• Future planning – Europe: pension contributions, US: 401(k) with 4% employer match
• Financial security – Europe: local benefits, US: short-term and long-term disability insurance plus