Senior Customer Success Manager - Germany

📋 Description

• Post-sales primary point of contact for customers
• Own onboarding, implementation and adoption across teams
• Collaborate with Solutions Architects, Support, Product, Engineering and Sales
• Build relationships and drive time-to-value outcomes

🎯 Requirements

• 5+ years in enterprise, customer-facing roles
• Experience with customer success, professional services, or similar
• Domain knowledge in supply chain security, DevSecOps, AppSec, or related fields
• Strategic, proactive ownership of customer portfolio
• Entrepreneurial mindset, process-building ethos
• Strong commitment to continuous learning and development

🎁 Benefits

• Flexible, remote-first culture with team meetups
• Equity options and long-term vesting
• 100% covered health, vision and dental for you and dependents
• Unlimited/∞ flexible time off
• 18 weeks paid parental leave (birthing), 12 weeks for non-birthing