Senior Customer Success Manager I

📋 Description

• Act as the primary liaison between customers and internal teams for campaigns.
• Onboard clients, provide training, and manage program issues.
• Develop and maintain customer flight plans and timely task execution.
• Lead customer calls, onboarding, and performance reviews.
• Proactively manage customer issues, escalations, and expectations.
• Retain and grow customer accounts with data-driven recommendations.

🎯 Requirements

• Bachelor's degree in Business, Marketing, or related field.
• 2+ years in account management or customer success.
• Deep digital marketing knowledge in restaurant/retail/convenience sectors.
• Proficiency with HubSpot CRM and JIRA.
• Analytical and data-driven decision making.
• Independent, 100% remote work ability; ad tech & gaming preferred.

🎁 Benefits

• Hybrid model in Toronto and Montreal (2 days/week in-office).
• Team lunches, game nights, and company-wide events.
• Virtual and in-person perks; flexible work options.
• Growth-focused culture with data-driven decisions.