Senior Customer Success Manager I, RMM

📋 Description

• Build multi-threaded relationships with the customer’s owners, executives, and decision-makers, not
• Retain and grow SaaS revenue through consultative engagement and product recommendation by
• Drive activation and adoption across Toast product suite by tying adoption to the customer’s
• Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is
• Partner with internal leadership teams to own customer escalations to resolution, provide regular
• Build cross-functional partnerships and collaborate closely to engage customers when necessary

🎯 Requirements

• 6+ years account management experience
• Mid-Market or Enterprise customer management experience
• Strong leadership, teamwork, and cross-departmental collaboration skills
• Strong communication and presentation skills that meet expectations of corporate teams and C-suite
• Success operating independently and navigating competing priorities in a constantly changing
• General technical proficiency using software

🎁 Benefits

• Base salary range for this role is listed below. The starting salary will be determined based on
• Total rewards components include cash compensation (overtime, bonus/commissions if eligible)
• Competitive compensation and benefits programs that help to attract, retain, and motivate the best