Freshworks

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Senior Customer Success Manager (m/f/d)

Business & Management

Added

7 hours ago

Location

🌍 Europe

Type

Full time

Salary

Salary not provided

Related skills

account management customer success german saas english

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📋 Description

Own the customer and define a post-sale success plan.
Develop account plans with the Strategic Account Manager.
Identify and help close expansion opportunities.
Deliver 360-degree support with services, support, and partners.
Build relationships with C-level stakeholders and advocate Customers for Life.
Quantify impact with ROI framework and drive adoption.

🎯 Requirements

7+ years in B2B Customer Success with mid-market/enterprise.
Experience presenting tech solutions and translating business needs.
Grow customer relationships and identify net-new opportunities.
Manage a book of business with growth in opportunities.
Experience with exec reviews and presenting to C-level leaders.
Native German and fluent English; cross-functional collaboration.

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