Senior Customer Success Manager, Moveworks

📋 Description

• Own and grow a portfolio of strategic customers, guiding them from go-live through long-term value
• Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic
• Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
• Build the EMEA success motion as you go — creating playbooks, frameworks, and repeatable processes
• Translate customer business needs into actionable solutions, influencing roadmap and product
• Identify, quantify, and track customer success metrics tied to efficiency, cost savings, and

🎯 Requirements

• 6+ years in Customer Success, post-sales Account Management, Implementation, or Consulting within
• A builder's track record: you've created customer success motions, playbooks, or processes from
• Comfort with ambiguity: you make confident decisions with incomplete information and stay effective
• Hands-on fluency with AI in the way you work — using AI-powered tools, automating workflows, or
• Experience supporting large enterprise customers and navigating complex, multi-stakeholder
• Strong ability to explain technical and AI-driven solutions in clear, business-oriented terms