Senior Customer Success Manager - Multi-lingual

📋 Description

• Build multi-level relationships with stakeholders across the org as a strategic partner
• Lead outcome-driven success plans aligned to customer objectives; mitigate risks
• Drive adoption and ROI across Vonage API portfolio (SMS, WhatsApp, RCS)
• Voice of the customer with Support, Product, and Engineering; manage escalations
• Own renewal end-to-end; forecast accurately to maximize retention and NRR
• Design enablement programs and mentor junior CSMs

🎯 Requirements

• Fluent in English plus French, Spanish, or German
• 8+ years in CS/TAM for SaaS/CPaaS with enterprise accounts
• Hands-on CPaaS: SMS/WhatsApp/RCS, Voice, Video, Verify; REST APIs, Webhooks, SDKs
• Excellent verbal/written communication; translate tech for business
• Proven ability to navigate multi-stakeholder environments
• Data-driven; analyze health/usage/engagement; CRM tools (Salesforce)
• Travel <5% regionally; occasional after-hours (~10%)

🎁 Benefits

• Be part of cutting-edge tech transforming global experiences
• Work with a talented, passionate team focused on outcomes
• Competitive salary, benefits, and meaningful career growth
• Benefits discussed with recruiter during interview