Senior Customer Success Manager (PST)

📋 Description

• Own the complete customer journey for enterprise accounts: onboarding, adoption, renewal, expansion.
• Align platform usage with engineering excellence and modernization goals to drive value realization.
• Serve as technical advisor on platform, SDLC, cloud environments, and DevOps practices.
• Lead executive-level conversations, including business reviews and ROI-focused planning.
• Identify risks and opportunities early; create action plans to improve health and reduce churn.
• Partner with Product, Engineering, and Sales to represent customer needs and influence improvements.

🎯 Requirements

• 5+ years in Customer Success, Solutions Engineering, or similar SaaS roles.
• Proven experience managing large enterprise accounts with adoption, retention, and expansion.
• Strong understanding of SDLC, DevOps, cloud infrastructure, and platform engineering.
• Ability to communicate with engineers and executives; consultative relationship skills.
• Business acumen to connect technical solutions to ROI and strategic priorities.
• Experience in fast-growing SaaS environments; proactive, action-oriented mindset.

🎁 Benefits

• Competitive salary range of $145,000 - $170,000 USD
• On-target commission opportunities
• Competitive equity package
• 100% employer-paid medical, dental, and vision insurance
• Unlimited PTO and flexible hours
• 401(k) retirement plan