Senior Customer Success Manager (PST)

📋 Description

• Own post-sale journey: onboarding, adoption, success, renewal.
• Drive value by aligning Cortex to engineering excellence and modernization.
• Advise on Cortex platform, SDLC, cloud-native environments, and DevOps.
• Lead executive reviews and renewal discussions; tie adoption to impact.
• Identify risks early; create action plans to boost health and growth.
• Travel up to 30%; advocate with Product, Engineering, and Sales.

🎯 Requirements

• 5+ years in CS/SaaS roles with developer tools or platform focus.
• Proven success managing large enterprise accounts with adoption and renewals.
• Able to converse with engineers and executives about outcomes.
• Deep SDLC, DevOps, cloud infra (AWS/GCP/Azure), and internal platforms.
• Strong business acumen; frame work in ROI and strategy.
• High bias toward action, ownership, and fast-paced environments.

🎁 Benefits

• National medical, dental & vision insurance (employee coverage).
• Unlimited PTO and flexible working hours.
• 401k plan.
• Gender-neutral parental leave.
• $1000 yearly Learning & Development stipend.
• $400 monthly perks stipend.