Senior Customer Success Manager- Public Sector

📋 Description

• Partner with Public Sector customers to translate plans into actionable objectives.
• Guide customers on how to use the GitLab platform with best practices, DevSecOps, and Git workflows.
• Map and manage the customer journey, coaching adoption of new GitLab use cases.
• Act as the primary GitLab liaison for customers, coordinating with Support, Product Management, Sales, and Professional Services.
• Own a defined book of business focused on adoption, retention, expansion, and satisfaction.
• Stay current on GitLab releases and help customers apply new features to their environments.

🎯 Requirements

• Eligibility as a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee).
• Background in Customer Success or a similar role with a track record of satisfaction, adoption, and retention.
• Experience partnering with customers to connect technical capabilities to business outcomes and define measurable objectives.
• Understanding of Git and common branching strategies, plus familiarity with the SDLC and development pipelines.
• Knowledge of CI, CD, and DevSecOps concepts and how customers apply them.
• Ability to manage a portfolio of public sector customers of varying sizes across multiple stakeholders.

🎁 Benefits

• Benefits to support your health, finances, and well-being.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental Leave.