Senior Customer Success Manager - SMB

📋 Description

• Oversee and manage client relationships; identify opportunities.
• Strengthen relationships; build engagements; maximize retention and upsell.
• Maintain revenue and upsell targets for direct business.
• Maintain client activity in CRM.
• Build case studies and success stories.
• Propose process improvements to drive growth.

🎯 Requirements

• Bachelor’s degree in business or communications.
• Native Mandarin with high English proficiency.
• 5+ years in account management or business development.
• 8+ years selling complex solutions to corporate clients.
• Expertise in client relationships, financial analyses, forecasting impact.
• Strong communication; data-driven with attention to detail.

🎁 Benefits

• The Payoneer Ways of Working
• Learning and growth opportunities
• Inclusive and diverse workplace