Senior Customer Success Manager, Strategic - East

📋 Description

• Build and maintain strategic success plans with clear business goals, success measures, priorities
• Advise customers on lifecycle marketing strategy across acquisition, engagement, conversion, and
• Coordinate Account Management, Services, and technical and product partners around the customer
• Develop relationships across executive sponsors, marketing leaders, and technical stakeholders.
• Translate program performance into clear recommendations, testing priorities, and business cases.
• Maintain accurate revenue and renewal forecasts in partnership with Account Management, using

🎯 Requirements

• 5+ years of experience in Customer Success or Account Management, ideally in marketing technology
• Strong understanding of lifecycle marketing and growth and retention strategies, with depth in SMS
• Experience collaborating with commercial, Services, product, and technical teams to translate
• Strong analytical and commercial judgment: you can interpret performance data, ask thoughtful
• Ability to influence stakeholders, navigate ambiguity and competing priorities, and independently
• Clear, confident communication with executive and operational audiences, strong organization, and

🎁 Benefits

• Competitive perks and benefits including health & wellness and equity