Senior Customer Success Manager - Technical Account Management

📋 Description

• Define customer business outcomes and partner with our customers to deliver those outcomes on a
• Act as a trusted procurement advisor and thought partner to continuously educate and enable our
• Identify champions and build relationships with key business stakeholders across Procurement
• Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and
• Manage customer health based on data-driven adoption metrics.
• Partner closely with product and engineering to translate business needs and requirements into new

🎯 Requirements

• 8+ years relevant work experience in customer-facing customer success, account management or
• 1+ year in an implementation role, such as Solutions Consultant, Implementation Manager, etc
• Procurement experience (procurement, sourcing, or vendor management background) and / or
• Excellent interpersonal skills and ability to establish quick rapport and trust with customers
• Strong project management skills to manage a dynamic customer portfolio
• Creative problem solver while being attentive to details

🎁 Benefits

• Start-up equity
• Full health, vision & dental coverage
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget