Senior Customer Success Manager - Technical Account Manager

📋 Description

• Help our largest customers drive procurement success on the Zip platform.
• Define customer business outcomes and partner with our customers to deliver those outcomes on a
• Act as a trusted procurement advisor and thought partner to continuously educate and enable our
• Identify champions and build relationships with key business stakeholders across Procurement
• Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and
• Manage customer health and hedge account risks based on data-driven adoption metrics.

🎯 Requirements

• 8+ years of relevant work experience working in customer-facing customer success, technical account
• Prior SaaS implementation experience
• Procurement experience (procurement, sourcing, or vendor management background) and familiarity
• Excellent interpersonal skills and ability to establish quick rapport and trust with customers.
• Strong project management skills to manage a dynamic customer portfolio.
• Creative problem solver while being attentive to details.

🎁 Benefits

• 📈 Start-up equity
• 🚠 Team building events & happy hours
• 🌴 Flexible PTO
• 💻 Apple equipment plus home office budget