Senior Customer Success Manager (UAE)

📋 Description

• Serve as the primary post-sales point of contact for customers in the MEA region.
• Drive successful onboarding, implementation, and adoption of Dragos solutions.
• Partner with customers to define success criteria and help them achieve measurable outcomes.
• Conduct regular business reviews to assess value realization and identify expansion opportunities.
• Act as the voice of the customer internally by relaying feedback to Product, Engineering, and Sales
• Manage renewals and support customer retention efforts.

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity
• Familiarity with industrial control systems (ICS), OT security, or critical infrastructure
• Proven ability to manage complex customer relationships and influence key stakeholders.
• Experience working with MEA clients and understanding regional business practices and cultures.
• Excellent communication, presentation, and relationship-building skills.
• Comfortable working independently and across time zones in a remote-first environment.

🎁 Benefits

• OTE: 440,000.00 AED
• Competitive Equity Package
• Comprehensive Benefits Plan