Serve as primary strategic partner for Recharge's largest merchants, driving growth
Own renewal strategy, showing platform ROI and business outcomes
Advise on strategic use of features to tie adoption to outcomes
Act as product expert to unlock growth and optimize journeys
Champion merchant needs with internal teams and surface insights
Resolve issues with urgency to minimize disruption

🎯 Requirements

3-5 years of Enterprise SaaS account management experience
Ability to work at least 3 days/week in our London office
Consultative mindset with track record in high-touch accounts
Experience managing accounts within e-commerce
Excellent relationship, communication, and negotiation skills
Proficient with MS Excel and CSV

🎁 Benefits

Medical, dental and vision plans
Retirement plan with employer contribution
Flexible Time Off
Paid Parental Leave
Monthly Remote Life and Merchant stipends

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