Senior Customer Success Manager (UK)

📋 Description

• Build proactive relationships with strategic clients (Geneva).
• Deliver onboarding experiences to set clients up for success.
• Run tailored engagement campaigns to drive adoption and platform use.
• Provide expert support via email, calls, and in-person meetings.
• Surface usage insights to align Kpler solutions with client goals.
• Maintain Salesforce records for engagement plans and renewal risks.

🎯 Requirements

• 3+ years in customer success in commodities, energy, or fintech.
• Experience managing a portfolio of large clients.
• Outgoing, client-focused; able to build trust with partners.
• Highly organized and proactive; able to work independently and with teams.
• Ability to articulate technical concepts to technical and non-technical audiences.
• Experience with CRM tools like Salesforce.

🎁 Benefits

• Hybrid work arrangement in London.
• Global team of 850+ experts from 69 countries.
• Inclusive, equal-opportunity employer with diverse perspectives.
• Our People Pledge promotes inclusion and listening to diverse backgrounds.
• Opportunity to impact commodities, energy, and maritime sectors.