Senior Customer Success Manager- West

📋 Description

• Serve as the primary post-sales of contact for a defined set of accounts.
• Develop a deep understanding of Dragos Platform, WorldView, and Professional Services capabilities
• Establish key relationships and partner with customers to define success criteria and help them
• Execute customer success plans to drive onboarding, adoption, and satisfaction.
• Account and Churn Risk Management: Own customer management (directly for certain segments)
• Monitor account health, identify risks, and escalate to senior colleagues as needed.

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity
• Strong communication, presentation, and relationship-building skills.
• Comfortable working independently in a remote-first environment.
• Familiarity with cybersecurity and how that translates business level outcomes.
• Executive presence, written, and verbal communications skills.
• Familiarity with industrial control systems (ICS), OT security, or critical infrastructure

🎁 Benefits

• OTE: $140,000
• Competitive Equity Package
• Comprehensive Benefits Plan