Senior Customer Success Manager - West Coast

📋 Description

• Customer Onboarding: shepherd in new customers from the sales handoff through successful activation
• Risk Identification and Mitigation: proactively identify and diagnose risk, own building a risk
• Technical Guidance: maintain deep product knowledge and provide customers with direction on
• Prescriptively Sell: maintain a pulse on customer tracking against key goals and outcomes
• Trusted Advisor: build trust to act as an extension of the customer’s team, providing prescriptive
• Build Champions & Executive Relationships: identify and support key advocates within customer

🎯 Requirements

• 5+ years in a customer-facing role, ideally in account management, customer/partner success or
• Experience owning the renewal process and being held accountable to a retention quota.
• Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another
• Strong project management skills; experience holding customers and cross-functional teams
• Experience working on a technical product, ideally interacting with developers or other technical
• Experience with both proactive and reactive customer success motions.

🎁 Benefits

• Health, vision, and dental insurance
• Mental health benefits
• Restricted Stock Units (RSUs)