Senior Customer Success Manager - Zhejiang

📋 Description

• Own and deepen relationships with key customers, developing a strong understanding of their
• Identify emerging business opportunities and co-develop value propositions and solutions that
• Drive customer volume growth, product adoption, customer health and revenue expansion across the
• Execute go-to-market plans in collaboration with Operations, Marketing, Product, Partnerships and
• Lead, coach and develop the Customer Success team, strengthening consultative and solution-based
• Review customer management processes and recommend improvements that increase engagement, retention

🎯 Requirements

• 10+ years of experience in financial services, fintech, internet or technology companies serving
• 3+ years of people management experience, with a track record of coaching and developing
• Bachelor’s degree required; MBA or another advanced degree is preferred.
• Deep understanding of the cross-border payments industry, its ecosystem, customer pain points and
• Proven experience in customer success, strategic account management or business development, with
• Strong strategic thinking and the ability to influence and align cross-functional stakeholders.