Senior Customer Success Operations Manager

📋 Description

• Design end-to-end post-sales CS journey (onboarding to expansion)
• Build the CS operating system for retention, forecasting, and efficiency
• Evaluate and optimize the CS tech stack for adoption
• Develop customer health scoring and risk indicators
• Build recurring forecasting programs for retention and expansion
• Create scalable account planning for Float's largest customers

🎯 Requirements

• 5+ years in CS Ops, RevOps, or strategic ops with end-to-end ownership
• Experience in consumption-based SaaS with complex forecasting and comp
• Proven track record building scalable CS programs and rhythms
• Hands-on experience selecting and optimizing CS tech and tooling
• Strong analytical skills turning data into actionable recommendations
• Experience building health models, forecasting, and exec reporting

🎁 Benefits

• Work at Canada’s fastest-growing fintechs
• High-autonomy, high-growth role with real impact
• Collaborative, ambitious team
• Competitive compensation, equity, and benefits
• Hybrid work model with in-office days in Toronto
• Catered team lunches Tue–Thu