Senior Customer Success Partner

📋 Description

• Serve as the primary strategic partner for enterprise customers, leading value realization
• Build strong, multi-threaded relationships with key stakeholders through consistent communication
• Drive platform adoption and usage by analyzing customer engagement data, identifying risk and
• Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned
• Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp
• Partner with Product Support to route technical questions and product-related issues for efficient

🎯 Requirements

• Passionate about influencer marketing, creator content and social media measurement
• 5+ years of experience in a strategic customer-facing role ideally working influencer marketing for
• Experience managing and supporting Fortune 500 brands, with a deep understanding of
• Proven success managing toward business KPIs goals and customer advocacy metrics.
• Skilled in navigating complex organizations and building relationships across multiple levels, from
• Thrives on solving problems and delivering thoughtful, customer-centric solutions.

🎁 Benefits

• People: work with talented, collaborative, and friendly people who love what they do.
• Guidance: utilize our learning platform to fully get the training and tools you’ll need to become
• Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for
• Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid
• Whole Health Package: medical, dental, vision, life, disability insurance, and more.
• Savings: a 401k (USA) plan to help you plan ahead.