Senior Customer Success Partner, Mid Market

📋 Description

• Serve as primary strategic partner for mid-market customers.
• Build multi-threaded relationships with key stakeholders.
• Drive platform adoption by analyzing engagement data and risks.
• Own onboarding, product adoption, retention, and growth.
• Lead regular business reviews, success planning, and roadmap discussions.
• Collaborate with Implementation and Services for onboarding and education at scale.

🎯 Requirements

• Passionate about influencer marketing and social media measurement.
• 5+ years of customer-facing experience with enterprise tech or influencer marketing.
• 2+ years of experience in the beauty space.
• Proven success hitting KPIs and advocacy metrics.
• Skilled at navigating complex organizations and multi-level relationships.
• Curious, learner mindset about tools and marketing trends.

🎁 Benefits

• Collaborative, friendly team and supportive culture.
• Learning platform and training to help you succeed.
• Remote-friendly perks like meal stipends.
• Work-life harmony with vacation, holidays, and wellness.
• Comprehensive health, dental, vision, life, and disability coverage.
• 401(k) plan to save for the future.