Senior Customer Success Specialist - Germany, Austria or UK (m/w/d)

📋 Description

• Own a portfolio of customers, build relationships, and drive growth.
• Deliver timely, professional responses to inquiries.
• Help customers navigate platform and troubleshoot issues with support.
• Surface customer feedback to teams to shape product improvements.
• Support CS with admin tasks including records and reporting.
• Lead CS projects to improve processes and engagement.

🎯 Requirements

• Solid grasp of customer success principles and a drive to learn.
• Excellent written and spoken English; fluent German required.
• Strong communicator with sharp interpersonal skills.
• Thrives in a collaborative team environment.
• Highly organized with strong attention to detail.
• 2-3 years of experience; training provided.

🎁 Benefits

• Monthly remote work stipend for internet and electricity.
• Home office equipment package at onboarding.
• Equipment upgrade or coworking space after onboarding.
• Sick leave, parental leave, and 25 days of annual leave plus holidays.
• Personal development fund for courses, books, conferences.
• Virtual Stock Option Plan