Senior Customer Support

📋 Description

• Provide high-quality support via live chat and other channels in English and French.
• Onboard and train users to maximize platform value.
• Independently manage inquiries, investigate issues, and resolve with focus on satisfaction.
• Handle complex technical cases with advanced troubleshooting and bug collaboration.
• Support retention by addressing risks and identifying upsell opportunities.
• Collaborate with teams to improve knowledge base, workflows, and processes.

🎯 Requirements

• 4+ years in B2B software support, Customer Success, or similar.
• At least 2 years of live chat support experience.
• Fluent in English and French, written and spoken (advanced level).
• Strong multitasking and prioritization abilities.
• Analytical, able to break down complex issues and provide solutions.
• Experience with Level 2 technical support and bug handling.

🎁 Benefits

• Fully remote with flexibility to work from the Netherlands.
• Full-time, 40 hours/week.
• Salary: $1,100 to $1,500 USD per month, with a variable component.
• 18 vacation days plus public holidays per country of residence.
• Growth opportunities within a SaaS startup.
• International, diverse team.