Senior Customer Support

📋 Description

• Provide high-quality customer support via live chat and other channels in English and French.
• Onboard and train users to maximize platform value.
• Independently manage inquiries, investigate issues, and deliver solutions.
• Handle complex technical support cases and collaborate on bug resolution.
• Support retention, identify risks, and spot upsell opportunities.
• Collaborate with internal teams to improve knowledge base and workflows.

🎯 Requirements

• 4+ years in B2B software support, Customer Success, or similar; 5–10 years is a plus.
• At least 2 years of live chat support experience.
• Fluency in English and French, written and spoken (advanced level).
• Strong multi-tasking and priority management skills.
• Excellent analytical and problem-solving abilities for complex issues.
• Experience with Level 2 technical support and bug handling.

🎁 Benefits

• Fully remote position with flexibility to work from the Netherlands.
• Full-time 40 hours/week.
• Salary: $1,100 to $1,500 USD per month, with a variable component.
• 18 vacation days plus public holidays based on residence.
• Growth opportunities within a growing SaaS startup.
• International, diverse, customer-focused team.