Senior Customer Support

📋 Description

• Provide high-quality customer support through live chat and other channels in English and French.
• Conduct onboarding and training sessions to help users use the platform effectively.
• Independently manage inquiries, investigate issues, and deliver solutions with focus on
• Handle complex technical support cases, including troubleshooting and bug resolution.
• Support retention by identifying risks and upsell opportunities.
• Collaborate with internal teams to improve knowledge base and support processes.

🎯 Requirements

• 4+ years in B2B software support, Customer Success, or similar client-facing tech role (5–10 years
• At least 2 years of live chat support experience.
• Fluency in English and French (written and spoken) at an advanced level.
• Strong multi-tasking, analytical, and problem-solving skills.
• Experience with Level 2 technical support and handling complex issues/bugs.
• Excellent communication and customer relationship management skills.

🎁 Benefits

• Fully remote with flexibility to work from the Netherlands.
• Full-time 40 hours/week.
• Salary 1,100–1,500 USD/month (with variable component).
• 18 vacation days plus public holidays per country of residence.
• Professional growth opportunities in expanding SaaS startup.
• International, diverse, customer-focused team.