Senior Customer Support

📋 Description

• Provide high-quality support through live chat and other channels in English and French.
• Onboard and train users to understand and use the platform.
• Handle inquiries, investigate issues, and deliver solutions with satisfaction focus.
• Resolve complex technical cases and collaborate on bug fixes.
• Support retention by addressing risks and identifying upsell opportunities.
• Collaborate with internal teams to improve KB, workflows, and processes.

🎯 Requirements

• 4+ years in B2B software support, Customer Success, or similar.
• At least 2 years of live chat support experience.
• Fluency in English and French, advanced level.
• Strong multitasking and prioritization abilities.
• Analytical skills to break down complex issues and provide solutions.
• Experience with Level 2 tech support and bugs.

🎁 Benefits

• Fully remote, with flexibility to work from the Netherlands.
• Full-time, 40 hours per week.
• Salary 1,100 – 1,500 USD/month with variable component.
• 18 vacation days + holidays by residence.
• Growth opportunities in expanding SaaS startup.
• International, diverse, customer-focused team.