Senior Customer Support

📋 Description

• Provide high-quality customer support through live chat and other channels in English and French.
• Onboard and train users to use the platform effectively.
• Manage inquiries, investigate issues, and deliver efficient solutions with a focus on satisfaction.
• Handle complex technical support cases with advanced troubleshooting and bug resolution
• Support retention by identifying risks, recovering dissatisfied clients, and spotting upsell
• Collaborate with internal teams to improve knowledge base, workflows, and processes.

🎯 Requirements

• 4+ years in B2B software support, Customer Success, or similar; 5–10 years is an advantage.
• At least 2 years of live chat support experience.
• Fluency in English and French, written and spoken (advanced level).
• Strong multitasking, prioritization, and analytical skills.
• Experience with Level 2 technical support and handling complex issues/bugs.
• Strong communication, problem-solving, and customer relationship skills.

🎁 Benefits

• Fully remote position with flexibility to work from the Netherlands.
• Full-time, 40 hours/week.
• Salary 1,100–1,500 USD/month + variable component.
• 18 vacation days + public holidays per country of residence.
• Professional growth within a SaaS startup.
• International collaboration with diverse team.