Senior Customer Support

📋 Description

• Support customers via live chat and other channels in English and French.
• Onboard and train users to maximize platform value.
• Investigate issues and deliver solutions to boost satisfaction.
• Handle complex technical cases and collaborate on bug fixes.
• Support retention with risk identification and upsell opportunities.
• Work with teams to improve knowledge base and support processes.

🎯 Requirements

• 4+ years in B2B software support or similar role; 5–10 years is a plus.
• At least 2 years of live chat support experience.
• Fluent English and French (spoken and written) at an advanced level.
• Strong multitasking and prioritization abilities.
• Analytical skills for complex issues and accurate solutions.
• Experience with Level 2 technical support and bug handling.

🎁 Benefits

• Fully remote position with Netherlands-based flexibility.
• Full-time, 40 hours/week.
• Salary: $1,100–$1,500 USD/month with variable component.
• 18 vacation days plus public holidays by country.
• Growth opportunities in a SaaS startup.
• International, customer-focused team.