Own and optimize end-to-end customer support and CX ops in ecommerce.
Resolve complex, high-ticket or escalated AI-assisted support cases.
Lead onboarding processes for fast time-to-value and strong early engagement.
Manage Zendesk workflows, SLAs, macros, triggers, and automations.
Analyze CX data to identify trends, root causes, and improvements.
Implement AI-driven support tools, including chatbots, automations, and self-service.

🎯 Requirements

5+ years in Customer Support/Success/Experience roles, preferably ecommerce.
Strong Shopify-based ecommerce experience.
Zendesk or comparable ticketing systems experience.
Own onboarding and post-purchase support workflows.
Experience with AI-powered tools, automations, or self-service.
Fully remote with Slack/Zoom/Google Workspace and US/UK clients.

🎁 Benefits

Remote, global team
Competitive compensation
Career growth opportunities
Exposure to fast-growing ecommerce brands

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