Senior Customer Support

📋 Description

• Provide high-quality customer support through live chat and other communication channels in both
• Conduct customer onboarding and training sessions, helping users understand and effectively use the
• Manage customer inquiries independently, investigate issues, and deliver efficient solutions with a
• Handle complex technical support cases, including advanced troubleshooting and collaboration on bug
• Support customer retention efforts by identifying risks, recovering dissatisfied clients, and
• Collaborate with internal teams to improve the knowledge base, support workflows, and customer

🎯 Requirements

• 4+ years of experience in B2B software support, Customer Success, or a similar client-facing
• At least 2 years of experience providing live chat support.
• Fluency in both English and French, written and spoken, with an advanced level required.
• Strong ability to independently manage multiple customer requests and prioritize tasks effectively.
• Excellent analytical skills with the ability to understand complex customer issues, break them into
• Experience with Level 2 technical support and the ability or willingness to handle complex

🎁 Benefits

• Fully remote position with flexibility to work from the Netherlands.
• Full-time schedule of 40 hours per week (8 hours per day).
• Competitive salary ranging from $1,100 to $1,500 USD per month, including a variable component.
• 18 vacation days plus public holidays according to your country of residence.
• Opportunity to grow professionally within an expanding SaaS startup.
• International collaboration with a diverse and customer-focused team.