Managing all communication with customers and partners required to resolve support tickets.
Assessing if support tickets are feature requests or product bugs.
Resolving support tickets within the limits of contractual service level agreements (SLA).
Replicating bugs.
Training and mentoring junior support engineers.
Coordinating and tracking the escalation of tickets.

🎯 Requirements

You have 3-5 years in a customer facing role, ideally in a SaaS environment.
Analytical and methodical problem solving skills.
Must have: Hands on experience with Linux as well as experience with relational and non-relational
Experience troubleshooting web-based applications.
Experience with Java and REST API.
Experience working closely with software developers.

🎁 Benefits

Competitive compensation, health coverage, and time off
Flexible benefits program
Inclusion and belonging through onboarding, meetings, connections, engagement, and communication
Equal opportunity employer

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