Senior Customer Support Engineer

📋 Description

• Own end-to-end technical support lifecycle and triage incidents per SLAs.
• Troubleshoot across HYPR product suite and identity services.
• Collaborate with Engineering and Product to resolve escalations and defects.
• Monitor system health and tickets to prevent outages and improve efficiency.

🎯 Requirements

• 3–4 years in technical support, support ops, or systems administration.
• Degree/Certification or equivalent practical experience.
• Proficiency with OIDC/SAML and identity authentication standards.
• Strong communication, empathy, and customer-focused resolution skills.
• Windows and macOS operating systems; mobile (iOS/Android) troubleshooting.
• Networking (DNS/HTTP/IP) and cloud/SaaS infrastructure experience.

🎁 Benefits

• Equity and other benefits as part of total compensation.
• HYPR is an Equal Opportunity Employer.