Senior Customer Support Engineer

📋 Description

• Reproduce and debug customer issues using tools or repro setups
• Solve urgent, high-severity support requests promptly
• Communicate clearly with customers throughout the lifecycle
• Provide diagnostic steps and post-resolution follow-up
• Identify product usage trends, bugs, and feature requests
• Coordinate with Enterprise Account Managers for debugging calls

🎯 Requirements

• 5+ years in customer support engineering or similar role
• 5+ years supporting enterprise customers
• 2+ years diagnosing production network and performance issues
• Experience with Terraform
• Experience with Kubernetes and cloud platforms
• Proficient in a scripting language (Bash, Python, or Ruby)

🎁 Benefits

• Equal Opportunity Employer
• Transparent interview process in 2-4 weeks