Senior Customer Support Executive, 6 month FTC (Remote in UK)

📋 Description

• Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
• Resolve customer issues and ensure swift response times, making customer satisfaction a top
• Adapt to constant changes in a fast-paced, scale-up environment and stay ahead of new product
• Work together with other teams to tackle root causes of customer issues.
• Support the growth and success of the team by onboarding and training new joiners.
• Coach colleagues and handle challenging case escalations.

🎯 Requirements

• Minimum 5+ years experience in online customer support, live chat, and calls.
• Zendesk experience.
• 100% ownership and customer-first mindset.
• Organisation and ability to multitask across different platforms.
• Proactivity and forward thinking.
• Assertive nature and ability to be the voice of the customer internally.

🎁 Benefits

• Vibrant company culture
• Remote work
• Plenty of opportunities for growth and learning
• Unlimited holiday allowance
• Chance to join a company during its exponential expansion phase